IT support
Our technicians assist your users via phone, remote session,handle all updates, antivirus, security, and monitoring for you along with consulting services.
MARKEGITAL believes in making the customer’s lives easier so that they can focus on growing their business significantly while leaving the IT management aspects to us.We work with many types of IT customers with unique needs and very different budget levels. We craft an IT plan and budget for each customer to help them get the best value and strategically select their services and products.Our full time help desk team is at your service when you need them most. We offer remote assistance, on-site visits, and online resources such as our advanced ticketing system and customer knowledge base.We provide on-site expert, friendly technical support to business, home and home office users. Unlike repair shops, we have a strong emphasis on explanation, friendly communication, and training.
MARKEGITAL IT support services include a dedicated service for receiving and resolving technical issues over phone or email, support questions resolution through a dedicated support website and management of complete information of all the supported software and hardware infrastructure.
MARKEGITAL also makes available our technical resource’s knowledge and expertise at pre-arranged time for basic IT support covering:
- Installation and upgrading of software
- Installation and configuration of new software
- Changing versions of the software
- Primary administrative or uninstall
- Project execution
- Providing technical and advisory support
- Audit of IT-infrastructure